Campus Computing Support Center: General Services: APU Network Account: Brightmail

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Spam Protection
In response to the university's request to limit the number of unsolicited (spam) email messages arriving in APU email boxes, IMT has implemented a centralized spam detection system called Symantec Brightmail Antispam! Brightmail scans all incoming email messages before they reach APU email boxes. If it detects that a message is spam, it deletes the message automatically.

A false-positive occurs when Brightmail believes that a message is spam when, in fact, it is not spam. According to Symantec's published statistics, this will occur one time for every 1,000,000 email messages received. Conversely, a false-negative occurs when Brightmail determines that a message is not spam when, in fact, it is spam. This occurs approximately five times for every 100 messages received. In other words, Brightmail will catch and delete 95% of spam messages.

Additionally, all virus-infected emails are deleted automatically regardless of sender or content.

Important: Please do not report false-positives and false-negatives to the IMT Support Desk unless the issue persists for more than 48 hours. The Brightmail filters are updated approximately every 10 minutes; thus it is very likely that any problem you experience will be resolved automatically within a 48 hour timeframe.