Campus Computing Support Center: General Services: On-Campus Phone Service

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On-Campus Phone Service
Azusa Pacific University is pleased to provide telephone service to all students maintaining residency within the residence halls and designated modular units, at no cost. Each living area is equipped with one active voice line jack that is shared by all roommates. This website is intended to provide information concerning the services offered. If after reading this document you still have questions or need further information, please contact the IMT Support Desk at 626-815-5050 or from an on-campus phone, extension 5050 or via e-mail at support@apu.edu.

The university owns the phone lines in the residence halls and in designated modular units. We have selected our local and long distance provider; you may not request your own long distance provider. The university is unable to offer any special packages such as call waiting, caller ID, or call blocking.

Residence Halls and Modular Units	Other APU Residence Area's
Adams	Alosta Place
Engstrom	Bowles
Shire H Court	Shire (except H Court)
Smith	University Park
Trinity	Crestview

NOTE: Description of services provided for campus apartments is located at the bottom.

Note regarding dormitory phone extensions: To ensure student confidentiality, university employees do not give out student phone numbers. Please provide your phone number to the callers of your choice. If you have not received your residence hall phone number via e-mail, you may obtain it by visiting the IMT Support Desk with picture ID.

Click here for a PDF Document of all information pertaining to Telecom.

Phone Directory for On-Campus Departments
A directory of APU department extensions can be obtained by clicking here. Please do not call the switchboard operator for on campus extensions or for an outside line. The operator is unable to provide these requests.

Students in Other Residence Areas
Local telephone service for all off-site housing is to be obtained through Verizon Telephone Company. To establish your phone service with Verizon, call their customer care at 1-800-483-4000. Verizon pricing is below. Please contact Verizon to verify current pricing.

New Service (first line only): $23.75 per month
One time setup fee: $46

Lifeline makes local telephone service available to people who might not be able to afford phone service. If you qualify for a Lifeline service, you are eligible to receive a reduced rate on your Verizon monthly bill. To see if you qualify for a Lifeline service, visit the Lifeline Support web site at www.lifelinesupport.org. For any issues or problems with Verizon, students should contact the IMT Support Desk at 626-815-5050.

The university's sole responsibility to these living areas is to provide one working jack per living area. To report problems with a phone line, please contact the IMT Support Desk at (626) 815-5050 or support@apu.edu. An Azusa Pacific University technician will determine if the problem is with the university's wiring. If this is the case, the technician will repair it. If the technician determines the problem is with Verizon or their equipment, the technician will advise the student to report the issue to the Verizon repair line at (800) 483-1000.